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process

We make smart sites, creative campaigns, and purposeful products.
Here's how.

The pitch

You want us to impress you, and to do that, we need to know you. Intimately. So we meet. We talk. We ask you questions about your goals, your customers, and the problem you’re trying to solve. And then we suggest a solution that works. Don't expect any visuals at this point (although we do have plenty of case studies that might sway you).

Kick off

Once you give us the job (thank you!), it’s time to meet the full team and get everyone on the same page before the project gets underway. We'll discuss the project plan, confirm project responsibilities, the schedule and approval process. All help guarantee the smooth delivery of the project.

Strategy workshop

On larger projects, we run a one day strategy workshop for key stakeholders and audience members to attend. We’ll dive deeply into your brand, objectives, audience, and KPIs. We’ll then get together to form your digital strategy, content plan and site map.

Content creation

Content is as important as design, to deliver the right tone and messaging across the entire site. It’s a huge and often underestimated task, so we always advise you work with a professional copywriter and photographer (we’re happy to oversee the whole process to make your life easier). Good copy takes time but it’s worth it.

Agile working

We follow an agile approach specifically tailored to client-agency projects. Together we’ll split your project into prioritised tasks and tackle them in sprints, meeting weekly. This way of working promotes communication and collaboration, as a single team. Our tools of choice are Basecamp and Sprintr – we’ll get you up to speed with both.

Production

We carry out all design and development in-house. Nothing is outsourced and you'll be an essential part of the on-going production conversation. We'll share design ideas regularly and give you early access to prototypes. Quick and honest feedback is vital throughout the entire project.

Launch

Launch can be a big bang or thoughtful phases. It all depends on your project and our recommendation. Releasing and refactoring frequently is a core part of the agile philosophy (we strongly advise it if you're a startup), but we’re here to support you through each and every stage.

Post-launch support

All of our sites come with a warranty, meaning we'll fix any bugs and sort any issues free of charge. On top of this, we offer ongoing ad hoc support or fixed maintenance agreements for further development. Your business is constantly evolving and so should your website.