We are hunting for an ambitious and energetic Account Director to join our brilliant Digital Agency. You’ll have experience in managing and curating client relationships, writing quotes and proposals and helping drive business growth.
In this role you’ll strategise and advocate for clients in a way that supports our team to deliver exceptional digital solutions. You might be moving up from an Account Management role, returning to work after a break, or moving into Client Services. As long as you bring a people-first mindset, positive attitude and passion for technology we’d love to hear from you.
A typical day might look like working from home, from our shared office space in central Edinburgh, or in the offices of our clients. You’ll be working directly alongside our Managing Director, whilst also interacting with and supporting our Account Management and Production teams.
You’ll leverage our team to deliver strategy and annual reviews, take briefs, write proposals and quick quotes, chase decisions, brief the team on new work, review billing & timesheets on your accounts and happily attend networking events. This role in the agency is fast paced and varied, working across client accounts in various industry sectors and two core tech stacks (PHP and Rails).
For anyone returning to work or with the right experience, we’re happy to consider part time working options down to 4 days a week. We do not enforce specific office days but we do have core working hours of 10am - 3pm.
How to apply
Are you ready to join our team? Send us an email with a copy of your CV, outlining why you’re the perfect person for this role and what monkey avatar you’d adopt, and we’ll be in touch.
Responsibilities
Client Relationship Management:
- Serve as the primary point of contact for our portfolio of key clients
- Understand client business objectives, challenges, and opportunities
- Regularly communicate with clients, leading meetings, providing performance and timesheet reports, and strategic recommendations
- Proactively identify and address client needs, ensuring high levels of client satisfaction and retention
- Travel within the UK to meet clients as and when required
Strategic Account Growth:
- Identify opportunities to upsell agency services to existing clients
- Develop and present proposals and quick quotes that align with client goals
- Collaborate with internal teams (strategy, design, development, PM)
- Monitor market trends and client industries to provide proactive insight and recommendations
Team Leadership & Management:
- Lead and mentor a small team of account managers, fostering a collaborative and high-performing environment
- Oversee the successful delivery of small client projects and ongoing support, acting as the client advocate whilst the Project Management team manage budget, timelines and deliverables
Financial Management:
- Manage client budgets and ensure profitability of accounts
- Contribute to and manage your leads in our pipeline
- Pull and monitor timesheet reports and manage billing for your key accounts
- Negotiate contracts and agreements with clients, completing Statements of Work
New Business Development:
- Support new business efforts by participating in pitches and presentations
- Lead on smaller RFPs
The Requirements
What you'll need -
- 3+ years of experience in an account management or digital agency role
- Strong interpersonal and relationship building skills
- Excellent written skills with the ability to independently create proposals, quick quotes and statements of work following our house style
- Proven ability to manage and grow client relationships and accounts
- Strategic thinking and problem-solving skills, with a solutions-focussed mindset
- Strong understanding of the digital landscape, technologies, best practices and standard tools (Google analytics, Figma, Adobe Creative Suite, Basecamp, for example)
- Experience and confidence working within Content Management Systems
- Keenness to lead and manage situations
- Ability to thrive in a fast-paced, client-centric environment wearing many hats across many accounts
The Package
What we offer -
- Salary £40k - £45k DOE
- 35 days holiday
- 8 paid emergency days
- Hybrid and flexible working with core hours (10am - 3pm)
- Part time options available for the right candidate (4 days)
- Aviva Private Health Insurance
- Critical Illness Insurance
- Life Assurance
- Bonus scheme
- Conference & Event budget
How to Apply
Are you ready to join our team? Send us an email with a copy of your CV, outlining why you’re the perfect person for this role and what monkey avatar you’d adopt, and we’ll be in touch.